Where are you based?

Our online shop is based in Montreal, Canada, and our atelier and weaver partners are based in Morocco. Your rug will be shipped out from Montreal or Morocco.

Do you ship internationally?
Yes! We do ship worldwide. All our rugs ship for FREE. 
For international shipping, please note, any taxes incurred upon arrival into your country will need to be paid by the customer.

What type of rugs do you carry?
Our rugs are newly made Beni Mrirt (also called M'rirt) rugs. They are made 100% from the finest wool. Our rugs are made using centuries old techniques, entirely by hand on a standing loom, by amazigh (berber) women in Morocco.

When will my item be shipped?

Available rugs are shipped within 3-5 days and custom made to order rugs are generally shipped within 10 to 16 weeks. This is the process time it takes our weaver partners to make your rug by hand, then wash and sun dry in the mountains.

Do you accept returns?
Yes with some conditions. Please refer to ''Returns & Exchanges'' page.

How do I care for my Rug ?
Please refer to ''Our textiles & How to care'' page under ''about'' for more info.

I want a custom made Moroccan rug with a pattern or design that is not listed on your website. Is that possible and how?

If you would like a different pattern, color or than what is suggested on this website, please consider our Bespoke Service.
Send us an email at hello@amazandsoul.com with details and pictures, and we will get in touch.

Will my rug shed?
All real wool based rugs shed. However, our rugs being handmade entirely (without using a tufted gun) in the densest knots, it ensures the wool yarns are integrated into the structure of the rug. Paired with the use of the highest quality of wool, it substantially reduces the rate of shedding and eliminates it completely over time.

What is the difference between vintage, antique and new rugs?
All the rugs we carry are new Moroccan rugs made by our weaver partners in Morocco. We invite you to read this blog post to know the difference between a vintage and a new piece.

Do you sell Wholesale or partner with stockists ?
YES ! We are proud that some of our Amaz & Soul rugs and home goods are stocked in a selection of small shops and speciality boutiques in the US, Canada and beyond.

We have also partnered with home decor and interior design boutiques to design and make exclusive collections for their brands.

If you're interested in stocking our pieces in your store, have artisan rugs custom-made for your brand or store, have wholesale inquiries, or want to partner with us for an exclusive collection, send us an email at hello@amazandsoul.com, and tell us a little bit about your shop or project!

I'm a designer, stylist or architect, do you provide a trade discount?

YES ! At Amaz & Soul, we are proudest when our designer friends and customers choose our products for their clients and projects. We offer a competitive trade discount of 20% with no minimum purchase.

We can make custom rugs with size and color options not available on this website so they can meet your client or project’s requirement.

Our designer Trade Program is available for interior and hospitality designers as well as architects, home developers, set designers, decorators and home stagers.

To get signed up, email hello@amazandsoul.com with a link to your professional website or business card, indicating the applicant’s design profession or tax ID number to prove your current standing as a professional.

We'll respond to get you set up if you are eligible to the discount!

I have a question or need more info. How can I reach you?
We are happy to help! Feel free to email us at hello@amazandsoul.com or instagram chat: https://www.instagram.com/amazandsoul/